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PSNet: Patient Safety Network
Journal Article

'Saying it without words': a qualitative study of oncology staff's experiences with speaking up about safety concerns.

Schwappach DLB, Gehring K. BMJ open. 2014;4:e004740.

Using semistructured interviews with experienced oncology nurses and doctors, this study found that staff were willing to speak up regarding medication safety, but they were not as comfortable voicing concerns related to hygiene and safety rule violations. In these circumstances, staff frequently relied on non-verbal gestures, such as handing the physician gloves.