Journal Article

Partnering with pediatric patients and families in high reliability to identify and reduce preventable safety events.

Kirby J; Cannon C; Darrah L; Milliman-Richard Y.

Parents are important advocates for the safe care of their children. This commentary describes how one hospital built a toolkit to operationalize family members as partners to improve safety. The organization applied high reliability concepts to identify, recognize, and support projects at the hospital to successfully use patients' perspectives to design improvements.