Journal Article
Commentary

Improving patient safety in clinical oncology: applying lessons from Normal Accident Theory.

Chera BS, Mazur L, Buchanan I, et al. JAMA oncology. 2015;1:958-64.

The Normal Accident Theory suggests that failures are inevitable in complex environments, but proactive analysis of potential failures within systems can identify improvement strategies. This commentary discusses how one health care organization applied Normal Accident Theory concepts in its oncology service to improve process measures, staff perceptions of safety, and financial performance.