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PSNet: Patient Safety Network
Newspaper/Magazine Article

I thought Daniel was safe with the NHS. He wasn't.

Calvert J, Arbuthnott G. I thought Daniel was safe with the NHS. He wasn't. The Sunday Times (UK). March 1, 2020.

Front line staff concerns which are not treated with respect can undermine improvement efforts and patient safety. This news story illustrates how safety culture can be derailed by leadership misalignment of patient care mission with attainment of favorable pubic-facing quality ratings.