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PSNet: Patient Safety Network
Journal Article
Study

Patient perspectives on the usefulness of an artificial intelligence-assisted symptom checker: cross-sectional survey study.

Meyer AND, Giardina TD, Spitzmueller C, et al. Patient perspectives on the usefulness of an artificial intelligence-assisted symptom checker: cross-sectional survey study. J Med Internet Res. Epub 2020 Feb 6. 2020;22(1):e14679. doi: 10.2196/14679.

Online symptoms checkers are increasingly used, but formal validation of these tools is lacking. This survey of 329 patients’ experience using an artificial intelligence-assisted online symptom checker found that patients most commonly used the tool to understand the causes of their symptoms (76.3%), determining whether (33.2%) or where (20.7%) to seek care. Patients who had previously experienced a diagnostic error were more likely to use the tool to determine where they should seek care than patients who had not previously experienced diagnostic error.