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PSNet: Patient Safety Network
Journal Article

Managing and mitigating conflict in healthcare teams: an integrative review.

Almost J, Wolff AC, Stewart-Pyne A, et al. Journal of advanced nursing. 2016;72:1490-505.

This narrative review found that factors associated with personality, attitudes, role ambiguity, and work environment all contribute to interpersonal conflict in health care settings. The authors describe possible interventions to reduce conflict, which should in turn improve patient safety.