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STUDY
Ambulance personnel perceptions of near misses and adverse events in pediatric patients.
Cushman JT, Fairbanks RJ, O'Gara KG, et al. Prehosp Emerg Care. 2010;14:477-484.
NEWSPAPER/MAGAZINE ARTICLE
Too many abandon the "second victims" of medical errors.
ISMP Medication Safety Alert! Acute Care Edition. July 14, 2011;16:1-3.
NEWSPAPER/MAGAZINE ARTICLE
Program encourages reporting accidents waiting to happen: the Good Catch Awards.
McCook A. Anesthesiology News. Sept 2011;37:9. 
STUDY
Health care workers as second victims of medical errors.
Edrees HH, Paine LA, Feroli ER, Wu AW. Pol Arch Med Wewn. 2011;121:101-108.
BOOK/REPORT
Disclosure and Apology: What's Missing? Advancing Programs that Support Clinicians.
Carr S. Chestnut Hill, MA: Medically Induced Trauma Support Services; 2009.
STUDY
Explaining ethnic disparities in patient safety: a qualitative analysis.
Suurmond J, Uiters E, De Bruijne MC, Stronks K, Essink-Bot ML. Am J Public Health. 2010;100 (suppl 1):S113-117.
STUDY
Suicide attempts and completions on medical-surgical and intensive care units.
Mills PD, Watts BV, Hemphill RR. J Hosp Med. 2014;9:182-185.
COMMENTARY
How Do Providers Recover from Errors?
West CP. AHRQ WebM&M [serial online]. January 2008.
COMMENTARY
Disruptive clinician behavior: a persistent threat to patient safety.
Porto G, Lauve R. Patient Safety Qual Healthc. July/August 2006;3:16-24.
NEWSPAPER/MAGAZINE ARTICLE
Disruptive behavior affects hospital financial health.
Crane M. Medscape Medical News. December 11, 2010.
BOOK/REPORTclassic
When Things Go Wrong: Responding to Adverse Events.
A Consensus Statement of the Harvard Hospitals. Burlington: Massachusetts Coalition for the Prevention of Medical Errors; 2006.
STUDYclassic
Patients' concerns about medical errors during hospitalization.
Burroughs TE, Waterman AD, Gallagher TH, et al. Jt Comm J Qual Patient Saf. 2007;33:5-14.
COMMENTARY
Disclosing harmful pathology errors to patients.
Dintzis SM, Gallagher TH. Am J Clin Pathol. 2009;131:463-465.
NEWSPAPER/MAGAZINE ARTICLE
No bad apples.
Thrall TH. Hosp Health Netw. December 2008.
STUDY
An organizational assessment of disruptive clinician behavior: findings and implications.
Walrath JM, Dang D, Nyberg D. J Nurs Care Qual. 2013;28:110-121.
NEWSPAPER/MAGAZINE ARTICLE
Disrespectful behavior in healthcare...have we made any progress in the last decade?
ISMP Medication Safety Alert! Acute Care Edition. June 27, 2013.
STUDY
Managing disruptive behaviors in the health care setting: focus on obstetrics services.
Rosenstein AH. Am J Obstet Gynecol. 2011;204:187-192.
COMMENTARY
Difficult Encounters: A CMO and CNO Respond
Ring EJ, Hirsch JE. AHRQ WebM&M [serial online]. October 2009.
COMMENTARY
We meant no harm, yet we made a mistake; why not apologize for it? A student's view.
Sanford DE, Fleming DA. HEC Forum. 2010;22:159-169.
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