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Disclosure of unanticipated events: creating an effective patient communication policy (part 2 of 3).
Chicago, IL: American Society of Healthcare Risk Management; 2003.
A mediation skills model to manage disclosure of errors and adverse events to patients.
Liebman CB, Hyman CS. Health Aff (Millwood). July/Aug 2004;23:22-32.
When Things Go Wrong: Responding to Adverse Events.
A Consensus Statement of the Harvard Hospitals. Burlington: Massachusetts Coalition for the Prevention of Medical Errors; 2006.
Risk Management Pearls on Disclosure of Adverse Events.
Amori G. Chicago, IL: American Society for Healthcare Risk Management; 2006.
Disclosing harmful medical errors to patients.
Gallagher TH, Studdert D, Levinson W. N Engl J Med. 2007;356:2713-2719.
ACOG Committee Opinion #520: disclosure and discussion of adverse events.
ACOG Committee on Patient Safety and Quality Improvement and Committee on Professional Liability. Obstet Gynecol. 2012;119:686-689.
Sorry Works! 2.0: Disclosure, Apology, and Relationships Prevent Medical Malpractice Claims.
Wojcieszak D, Saxton JW, Finkelstein MM. Bloomington, IN: AuthorHouse; 2010. ISBN: 9781438969732.
Narrative review: do state laws make it easier to say "I'm sorry?"
McDonnell WM, Guenther E. Ann Intern Med. 2008;149:811-815.
Liability claims and costs before and after implementation of a medical error disclosure program.
Kachalia A, Kaufman SR, Boothman R, et al. Ann Intern Med. 2010;153:213-221.
A 62-year-old woman with skin cancer who experienced wrong-site surgery.
Gallagher TH. JAMA. 2009;302:669-677.
Disclosure of hospital adverse events and its association with patients' ratings of the quality of care.
López L, Weissman JS, Schneider EC, Weingart SN, Cohen AP, Epstein AM. Arch Intern Med. 2009;169:1888-1894.
Disclosing harmful mammography errors to patients.
Gallagher TH, Cook AJ, Brenner RJ, et al. Radiology. 2009;253:443-452.
Disclosing harmful pathology errors to patients.
Dintzis SM, Gallagher TH. Am J Clin Pathol. 2009;131:463-465.
Dealing honestly with an honest mistake.
Liang NL, Herring ME, Bush RL. J Vasc Surg. 2010;51:494-495.
Responding to patient safety incidents: the "seven pillars."
McDonald TB, Helmchen LA, Smith KM, et al. Qual Saf Health Care. 2010;19:e11.
Apologies and medical error.
Robbennolt JK. Clin Orthop Relat Res. 2009;467:376-382.
Practicing Medicine in Difficult Times: Protecting Physicians from Malpractice Litigation.
Thomas MO, Quinn CJ, Donohue GM. Sudbury, MA: Jones Bartlett; 2009. ISBN: 100763748560.
Medical error disclosure among pediatricians: choosing carefully what we might say to parents.
Loren DJ, Klein EJ, Garbutt J, et al. Arch Pediatr Adolesc Med. 2008;162:922-927.
Managing the adverse event occurring during elective, ambulatory pediatric surgery.
Skarsgard ED. Semin Pediatr Surg. 2009;18:122-124.
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