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| 1. |  Book/Report: The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. 2nd ed. |
| | Langley GJ, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP. San Francisco, CA: Jossey-Bass; 2009. ISBN: 9780470192412. |
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| 2. | Book/Report: Safe Practices 2009. |
| | National Quality Forum. Washington, DC: National Quality Forum; 2009. |
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| 3. | Book/Report: Resident Duty Hours: Enhancing Sleep, Supervision, and Safety. |
| | Ulmer C, Wolman DM, Johns MME, eds. Committee on Optimizing Graduate Medical Trainee (Resident) Hours and Work Schedule to Improve Patient Safety, Institute of Medicine. Washington, DC: The National Academies Press; 2008. ISBN: 9780309127721. |
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| 4. | Book/Report: Advances in Patient Safety: New Directions and Alternative Approaches. |
| | Rockville, MD: Agency for Healthcare Research and Quality; July 2008. AHRQ Publication Nos. 080034 (1-4). |
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| 5. | Book/Report: Hospital Survey on Patient Safety Culture: 2008 Comparative Database Report. |
| | Sorra J, Famolaro T, Dyer N, Nelson D, Khanna K. Rockville, MD: Agency for Healthcare Research and Quality; March 2008. AHRQ Publication No. 08-0039. |
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| 6. | Book/Report: Managing the Unexpected: Assuring High Performance in an Age of Complexity, 2nd edition. |
| | Weick KE, Sutcliffe KM. San Francisco, CA: John Wiley & Sons; 2007. ISBN: 9780787996499 |
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| 7. | Book/Report: Hospital Survey on Patient Safety Culture: 2007 Comparative Database Report. |
| | Rockville, MD: Agency for Healthcare Research and Quality; April 2007. AHRQ Publication No. 07-0025. |
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| 8. | Book/Report: Serious Reportable Events in Healthcare 2006 Update: A Consensus Report. |
| | Washington, DC: National Quality Forum; 2007. ISBN 1933875089. |
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| 9. | Book/Report: Safe Practices for Better Healthcare: 2006 Update. |
| | National Quality Forum. Washington, DC: National Quality Forum; 2007. |
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| 10. | Book/Report: Medication Errors. 2nd ed. |
| | Cohen MR, ed. Washington, DC: American Pharmaceutical Association; 2006. ISBN: 1582120927. |
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| 11. | Book/Report: Preventing Medication Errors: Quality Chasm Series. |
| | Committee on Identifying and Preventing Medication Errors, Aspden P, Wolcott J, Bootman JL, Cronenwett LR, eds. Washington, DC: The National Academies Press; 2007. |
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| 12. | Book/Report: When Things Go Wrong: Responding to Adverse Events. |
| | A Consensus Statement of the Harvard Hospitals. Burlington: Massachusetts Coalition for the Prevention of Medical Errors; 2006. |
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| 13. | Book/Report: Partnering with Patients and Families to Design a Patient- and Family-Centered Health Care System: Recommendations and Promising Practices. |
| | Johnson B, Abraham M, Conway J, et al. Bethesda, MD: Institute for Family-Centered Care; April 2008. |
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| 14. | Book/Report: Improving Patient Safety Through Informed Consent for Patients with Limited Health Literacy. |
| | Wu HW, Nishimi RY, Page-Lopez CM, Kizer KW. Washington, DC: National Quality Forum; 2005. |
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| 15. | Book/Report: Advances in Patient Safety: From Research to Implementation. |
| | Rockville, MD: Agency for Healthcare Research and Quality; February 2005. AHRQ Publication Nos. 050021 (1-4). |
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| 16. | Book/Report: Keeping Patients Safe: Transforming the Work Environment of Nurses. |
| | Committee on the Work Environment for Nurses and Patient Safety, Board on Health Care Services, Page A, ed. Washington, DC: National Academies Press; 2004. |
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| 17. | Book/Report: Patient Safety: Achieving a New Standard of Care. |
| | Aspden P, Corrigan JM, Wolcott J, Erickson SM, eds for the Committee for Data Standards for Patient Safety, Institute of Medicine. Washington, DC: The National Academies Press; 2004. ISBN: 030909776. |
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| 18. | Book/Report: Internal Bleeding: The Truth Behind America's Terrifying Epidemic of Medical Mistakes. Updated edition. |
| | Wachter R, Shojania K. New York, NY: Rugged Land; 2005. ISBN: 1590710738. |
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| 19. | Book/Report: Forgive and Remember: Managing Medical Failure. 2nd ed. |
| | Bosk CL. Chicago, IL: University of Chicago Press; 2003. ISBN: 0226066789. |
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| 20. | Book/Report: Wall of Silence: The Untold Story of the Medical Mistakes That Kill and Injure Millions of Americans. |
| | Gibson R, Singh JP. Washington, DC: Lifeline; 2003. ISBN: 089256112X. |
